Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between Luna Drugs Limited (referred to as “the Company,” “we,” “us,” or “our”) and the user (referred to as “the User,” “you,” or “your”) governing the use of the Luna Drugs Limited website (the “Platform”).

Last Updated: June 22, 2026

1. Acceptance of Terms

By accessing, browsing, registering on, or purchasing from this Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable Nigerian laws and regulations. If you do not agree with any part of these terms, you must cease using the Platform immediately.

2. Eligibility and Account Registration

Age Requirement: You must be at least 18 years of age to create an account or purchase products through this Platform. By registering, you warrant that you possess the legal capacity to enter into a binding contract under Nigerian law.
Account Security: You are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to accept full responsibility for all activities that occur under your account.
Accuracy of Information: You warrant that all information provided during registration and checkout is accurate, current, and complete. The provision of false or misleading information constitutes a breach of these Terms and may violate the Cybercrimes (Prohibition, Prevention, Etc.) Act.

3. Medical and Health Disclaimer (No Medical Advice)

Informational Purpose Only: All content on this Platform—including text, graphics, images, product descriptions, and blogs—is provided solely for general informational purposes. It does not constitute medical advice, diagnosis, or treatment.
Consult a Professional: Never disregard professional medical advice or delay seeking treatment because of something you read on this Platform. Always consult a licensed healthcare professional or pharmacist registered with the Pharmacy Council of Nigeria (PCN) regarding any medical condition or treatment plan.

4. Regulation of Pharmaceutical Sales & Prescription Policy

As a regulated entity operating under Nigerian healthcare laws, Luna Drugs Limited enforces strict compliance protocols:

Prescription-Only Medicines (POM): We will not dispense any prescription-only medications without a valid, legible prescription issued by a fully registered medical practitioner in Nigeria.
Verification: We reserve the right to verify the authenticity of any uploaded prescription with the issuing clinician or medical facility before dispensing. Orders for POMs will remain pending until verification is complete.
Quantity Limits: In compliance with NAFDAC regulations and safe pharmaceutical practices, we reserve the right to limit the quantity of any medication ordered to prevent drug abuse or hoarding.

5. Ordering, Pricing, and Payments

Product Availability: All orders are subject to stock availability. Luna Drugs Limited reserves the right to discontinue or modify specifications on products at any time without prior notice.
Pricing Errors: While we endeavor to ensure all pricing on the Platform is accurate, errors may occur. If we discover a pricing error on an item you ordered, we will inform you immediately and give you the option to reconfirm the order at the correct price or cancel it.
Currency and Payment: All prices are quoted in Nigerian Naira (₦). Payments must be made via our integrated, secured payment gateways. Orders will only be processed upon successful confirmation of payment clearance.

6. Delivery and Shipping Policy

Fulfillment Geographic Scope: Delivery will be carried out within specified zones in Nigeria, subject to the logistics options provided at checkout.
Cold-Chain Logistics: For medications requiring temperature-controlled environments (e.g., insulin, vaccines), Luna Drugs Limited utilizes specialized cold-chain logistics. It is your responsibility to ensure an authorized individual is present to receive these items immediately upon delivery to prevent degradation.
Delivery Timeline: Stated delivery times are estimates and are not guaranteed. We are not liable for delivery delays caused by traffic gridlock, fuel shortages, civil unrest, regulatory bottlenecks, or other events beyond our reasonable control.

7. Returns, Refunds, and Cancellations

In strict compliance with NAFDAC quality control guidelines and the Federal Consumer Protection and Competition Act (FCCPA):

Pharmaceutical Returns: For reasons of public health, product integrity, and safety, prescription medications and open over-the-counter (OTC) drugs cannot be returned or exchanged once they have left the custody of our delivery network, unless the product is verified to be damaged, defective, or incorrectly dispensed by our warehouse.
Non-Pharmaceutical Returns: Unopened, sealed personal care products or medical devices may be returned within forty-eight (48) hours of receipt, provided they remain in their original, untampered packaging.
Refund Processing: Approved refunds will be credited back to the original payment source or via bank transfer within 7 to 14 business days.

8. Intellectual Property Rights

All content on this Platform—including trademarks, logos, text, software, product images, graphics, and layout—is the exclusive intellectual property of Luna Drugs Limited or its licensors and is protected by the Nigerian Copyright Act and international intellectual property treaties. No part of this Platform may be reproduced, duplicated, or exploited for commercial purposes without our express written consent.

9. Prohibited Conduct

When using this Platform, you explicitly agree not to:

Use the Platform for any unlawful purpose, including purchasing controlled substances illegally.
Interfere with, disrupt, or compromise the security architecture of the Platform.
Introduce malicious software, viruses, worms, or trojans into our servers.
Engage in data mining, scraping, or automated extraction of product listings and pricing data.

10. Privacy and Data Protection

Your personal data, medical histories, and prescription uploads are protected under the Nigeria Data Protection Act (NDPA). By using this Platform, you consent to the collection, storage, and processing of your data as detailed in our Privacy Policy, which is incorporated into these Terms by reference. We implement institutional and technical security measures to ensure patient-pharmacist confidentiality is maintained digitally.

11. Limitation of Liability

To the maximum extent permitted under Nigerian law, Luna Drugs Limited, its directors, employees, or partners shall not be held liable for any indirect, incidental, special, or consequential damages arising from:

Your use or inability to use the Platform.
Minor variations in product manufacturing packaging, provided the therapeutic composition complies with NAFDAC standards.
Any unauthorized access to or alteration of your transmissions or data.

12. Indemnification

You agree to indemnify, defend, and hold harmless Luna Drugs Limited, its subsidiaries, affiliates, officers, directors, and employees from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your breach of these Terms, misuse of the Platform, or violation of any third-party healthcare rights or Nigerian regulations.

13. Severability and Amendments

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction in Nigeria, such provision shall be severed, and the remaining terms will continue in full force and effect.
Amendments: Luna Drugs Limited reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

14. Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the Federal Republic of Nigeria.
Amicable Settlement: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter amicably through direct negotiation within fourteen (14) days of notice.
Arbitration: If an amicable resolution fails, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Mediation Act of Nigeria. The venue of the arbitration shall be Lagos or Abuja, Nigeria, and the proceedings shall be conducted in the English language.

15. Contact Information

For any legal inquiries, complaints, regulatory compliance questions, or clarifications regarding these Terms, please contact us via:

Email: legal@lunadrugs.com
Registered Address: 40 Nile Street Maitama 900217 Abuja